Refund policy

At Beyond Empowered Designs, we take pride in our work and the meaning behind every design. Your satisfaction matters to us, and if for any reason you are not completely satisfied with your purchase, please reach out — we are here to help and will always work with you to find the best solution.

📧 Contact: customerservice@beyondempowereddesigns.com

Custom Orders

Because every custom item is made uniquely for you, custom orders are non-returnable and non-refundable, unless:

  • The item arrives damaged or defective, or

  • An error was made on our part

If an error occurs, you may choose a replacement or refund.

Nebo Spirit Wear & Other Apparel Collections

Size Exchanges

  • Allowed for unworn, unwashed items only

  • Must be requested within 30 days of delivery or pickup

  • Customer is responsible for return shipping

  • Replacement item will be sent once the original item is received and approved

Returns

  • Accepted only for non-custom apparel

  • Items must be unworn, unwashed, with original tags attached

  • Must be requested within 30 days

  • Customer is responsible for return shipping

  • Refunds are issued after item inspection and approval

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized items

  • Digital products

  • Hair bows or hair accessories

  • Sale or clearance items

  • Items that have been washed, worn, stained, or altered

  • Items without original packaging or tags

  • Gift cards

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at:

📧 customerservice@beyondempowereddesigns.com

Include your order number and clear photos of the issue.
You may choose a replacement or refund.

How to Start a Return or Exchange

To request a return or exchange, email us with:

  • Your full name

  • Order number

  • Reason for return or exchange

  • Photos (if the item is defective or incorrect)

If approved, we will provide:

  • Return instructions

  • Return address

  • A shipping label (when applicable)

⚠️ Items sent back without prior approval will not be accepted.

Refund Processing

  • Approved refunds are issued to the original payment method

  • Please allow 10 business days after inspection for processing

  • Bank or payment provider processing times may vary

If more than 15 business days have passed after approval, please contact us at:
📧 customerservice@beyondempowereddesigns.com

Thank you for supporting our purpose-driven, community-centered small business. Your support allows us to continue creating meaningful designs and giving back to the communities we serve.